Challenge
Manual processing across the insurance and banking operations was slow, costly and prone to error. Management had no real-time view of how work was moving through the business.
// Work 11
Automating high-volume insurance processing at scale
// Introduction
An organisation running insurance and banking operations was handling high volumes of manual processing. Ewan and the team implemented robotic process automation at scale, with live reporting built into day-to-day operations.
What we did
The team implemented robotic process automation across more than 300 bots. It embedded live-data dashboards and more than 110 automated reports into operational workflows, so management could see performance as it happened.
Outcome
97 percent of health insurance requests were approved in under two minutes. Manual processing costs and error rates fell significantly, and management gained real-time visibility of operations.
*Some case studies describe work delivered before forming Beacon58.